Customer Services Team Lead

JOBALLY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Team Lead to manage order processing and customer relations. This role involves leading a team, ensuring compliance, and maintaining strong customer relationships. Ideal candidates will have a diploma, at least 3 years of relevant experience, and strong leadership skills.

Qualifications

• Minimum 3 years’ experience in customer service and order/delivery management.
• Proven leadership experience in a customer service environment.
• Willingness to travel occasionally.

Responsibilities

• Lead and manage end-to-end order processing for timely delivery.
• Handle customer enquiries, complaints, and escalations professionally.
• Set team goals and KPIs aligned with company objectives.

Skills

Communication

Multitasking

Leadership

Education

Diploma or higher qualification

Tools

SAP

Microsoft Excel

Job description

Customer Service Team Lead

Responsibilities

Customer Service & Operations Management

• Lead and manage end-to-end order processing to ensure timely and accurate delivery.
• Handle customer enquiries, complaints, and escalations with professionalism.
• Monitor delivery progress, backorders, and customer updates.
• Review and approve claims, credit memos, and discrepancies in SAP.
• Coordinate with warehouse and logistics teams on outbound volumes and forecasting.

Customer Relationship & Communication

• Build strong relationships through regular engagement with customers and internal teams.
• Follow up on overdue payments and maintain positive client rapport.
• Travel occasionally to meet customers or suppliers as needed.

Compliance & Reporting

• Ensure compliance with Export Control regulations and conduct necessary screenings.
• Prepare and review sales forecasts, performance reports, and KPIs for management.
• Monitor sales trends and recommend pricing strategies for spare parts.

Team Leadership & Administration

• Set team goals and KPIs aligned with company objectives.
• Manage leave approvals and ensure adequate team coverage.
• Conduct regular goal-setting and performance appraisals.
• Take on additional duties as assigned by management.

Requirements

• Diploma or higher qualification.
• Minimum 3 years’ experience in customer service and order/delivery management.
• Proven leadership experience in a customer service environment.
• Strong communication and multitasking skills.
• SAP and Microsoft Excel proficiency (e.g., VLOOKUP, PivotTables).
Willingness to travel occasionally

Kindly submit your resume in MS Word format to [e-mail]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

We regret to inform that only shortlisted candidate will be notify