Customer Services Specialist (Member Services Specialist)

Young Living Singapore Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading company in the member services domain is seeking a Customer Service Representative to enhance member satisfaction through effective communication and problem resolution. The role involves taking orders, managing inquiries, and fostering positive member interactions in a dynamic environment.

Qualifications

• At least 1 year experience in Customer Service.
• Able to handle calls and emails simultaneously.
• Willingness to learn with good initiative.

Responsibilities

• Work with members by phone, in person, or via e-mail to take orders and respond to concerns.
• Document and resolve members’ concerns and complaints.
• Proactively encourage additional sales and share product information.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Diploma in any discipline

ITE Nitec

Job description

Department Charter: Member Services

Reports to: Manager, Member Services

The Member Services Department provides superior customer service to our members and ensures that our they are happy, problems addressed, and orders taken in a timely and professional manner. We are a lively group who are friendly, cooperative and fun! Teamwork is at the core of our beliefs, we know that Together, Everyone Achieves More!

Job Responsibilities:

• Work with members by phone, in person, or via e-mail to take orders and respond to concerns.
• Document and resolve members’ concerns and complaints. Refer to appropriate management as necessary.
• Is able to relate with, show empathy for, and project a positive company image to members.
• Looks for problem resolutions that address the needs of the members, while keeping the interests of the company in mind.
• Process incoming orders, new accounts, distributorship changes, and assist members with account management.
• Provide members with product, business and relevant company information.
• Document members calls and report trends to appropriate management.
• Proactively encourage additional sales and share product information.
• Proactively contact and communicate with members regarding product promotions, company events, and special occasions.
• Provide administrative services as required.

Knowledge, skills and Attributes

• At least 1 year experience in Customer Service. Experience in a call-centre environment will be advantageous.
• Able to handle calls and emails simultaneously.
• Able to work shifts (8.45am to 6pm, 9.45am to 7pm, 10.45am to 8pm)
• At least a diploma in any discipline. ITE Nitec will be considered for candidates with Customer Service experience.
• Willingness to learn, with good initiative and communications skill (spoken and written)
• Excellent interpersonal and organizational skills
• Able to thrive in a dynamic and fast-moving environment.