Customer Services Executive Sales Support (Freight Forwarding)

IAS GLOBAL LOGISTICS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore seeks a Customer Service/Sales Support specialist to assist sales teams, track orders, and resolve customer issues. The ideal candidate has 2-3 years of experience in customer service within the logistics sector, excellent interpersonal skills, and the ability to work under pressure. Immediate availability is preferred.

Qualifications

• Min. 2 – 3 years of customer service/sales support experience in logistics industry.
• Proven experience as a customer service/sales support specialist.
• Strong discipline and ability to work under pressure.

Responsibilities

• Assist sales teams and liaise with departments and partners.
• Track orders and resolve customer issues.
• Monitor inbound and outbound shipment orders.

Skills

Customer service skills

Interpersonal communication

Analytical skills

Multitasking

Job description

Responsibilities

• Provide assistance to sales teams and act as a liaison between sales representatives, internal departments and overseas partners.
• Submitting quotes, tracking orders, solving customer issues and providing information about products.
• Monitor, Review pending Inbound, Outbound, Cross Trade shipment orders and specific customer requests to ensure excellent customer service and customer experience
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Develop account relationships and provide service support for customers
• Other administrative and ad hoc duties

Requirements

• Min. 2 – 3 years of relevant Customer Service/Sales Support experience in International Air & Seafreight forwarding/logistic industry.
• Proven work experience as a Customer Service/Sales support specialist
• Discipline, Sales oriented, Success driven and able to work under pressure
• Good customer service skills with excellent customer service competency
• Good interpersonal communication skills in English
• Analytical and multitasking skills with In-depth understanding of sales principles and customer service practices
• Meticulous, Independent, Focus with a positive attitude and team player
• Candidates able to commence work immediately would be an advantage