CUSTOMER SERVICES EXECUTIVE

SIMCC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational service company is seeking a Customer Services Executive based in Singapore. This pivotal role involves supporting students and parents in competitions and ensuring operational excellence. Ideal candidates should possess strong organizational skills and communication abilities in English and Mandarin, with a commitment to enhancing educational experiences.

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Event Management, Education, or related.
• Experience in school administration management or educational program management is an advantage.
• Fluency in English and Mandarin required.
• Willingness to travel internationally once a year.

Responsibilities

• Support students and parents in competitions and operations.
• Plan and deliver exceptional service to ensure student success.
• Assist in educational enrichment and admissions.

Skills

Organizational skills

Multitasking

Problem-solving

Interpersonal skills

Communication skills

Fluency in English

Fluency in Mandarin

Education

Bachelor’s degree or Diploma in Business Administration

Diploma in Event Management

Diploma in Education

Job description

Customer Services Executive location to be based: 1 based in Singapore and 2 based in Johor Bahru, Malaysia.

Job Description & Requirements

The customer service executive will play a crucial role in supporting both our signature Singapore competitions and the operations when the students are participating in our competitions. This role requires a blend of planning, operational excellence, and a deep commitment to educational enrichment. The ideal candidate will not only deliver exceptional service to parents and students but also provide invaluable support to ensure their success in our competitions. You will help deliver on our mission of helping students and teachers
Acquire Skills, Recognition, and Scholarships to SUCCESS.
We aim to help our customers to gain admission to the best-fit schools and universities, with scholarships.

Qualifications:

1. Bachelor’s degree or Diploma in Business Administration, Event Management, Education, or related fields.

2. Experience in school administration management and/or educational program management is an advantage

3. Strong organizational, multitasking, and problem-solving skills.

4. Exceptional interpersonal and communication skills, with fluency in English and mandarin.

5. Willingness to travel internationally to support our global partners and events once a year.