Customer Services Executive

Private Advertiser; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service provider located in Singapore is seeking an experienced customer support representative to handle inquiries, process orders, and enhance customer satisfaction. The ideal candidate should have at least 5 years of experience in a client support role, understand technical information, and be familiar with CRM systems like Salesforce. This position offers an opportunity to contribute to service improvement and customer policy enhancement.

Qualifications

• At least 5 years' experience in customer service or client support.
• Experience with Mechanical or Electrical products/services preferred.
• Proactive, organized, and able to multitask.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Process customer orders accurately and efficiently.
• Maintain records in Salesforce CRM system.

Skills

Customer orientation

Problem-solving

Multitasking

Technical communication

Bilingual communication

Education

Diploma in Business Management or related field

Tools

Salesforce CRM

Google Workspace

Job description

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner

• Process customer orders accurately and efficiently (Order Entry Processing)

• Coordinate servicing arrangements for customers when technical support is required

• Assist with delivery updates, product information, and issue resolution

• Handle product/service-related complaints and escalate as needed

• Maintain detailed and up-to-date records in Salesforce CRM system

• Collaborate with internal teams (sales, technical, logistics) to support customer needs

• Provide basic training or troubleshooting guidance to dealers/resellers when required

• Progressively participate in enhancing customer service policies and SOPs

• Follow up with customers to ensure resolution and satisfaction

• Gather and share customer feedback to support continuous improvement

Key Requirements

• Diploma in Business Management or in a related field preferred.

• At least 5 years' experience as a customer service or client support related role.

• Preferred to have experience in Mechanical or Electrical products/services.

• Ability to understand and communicate basic technical information

• Solid customer orientation, core understanding of the customer lifecycle and customer needs, and how customer insight and customer strategy drives experience.

• Familiarity with Salesforce or other CRM systems

• Proactive, organized, and able to multitask in a fast-paced environment

• Strong customer-first attitude with problem-solving capabilities

• Bilingual to liaise with associates

• Proficient in Google Workspace (plus point)