Customer Services Assistant/Executive (Air Import)

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an air import operations specialist. The role involves managing daily operations, documentation, and customer service in the freight forwarding sector. Ideal candidates will have 1-2 years of experience, strong proficiency in Microsoft Excel, and excellent interpersonal skills.

Qualifications

• Minimum 1-2 years related working experience in freight forwarding.
• Proficient with Microsoft Excel.
• Exceptional customer service and follow-up skills.

Responsibilities

• Manage all daily air import operations and documentation.
• Coordinate with team members and customers for smooth transactions.
• Handle customer inquiries promptly.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Time management

Tools

Microsoft Excel

Job description

Job Responsibilities

• Manage all daily air import operations and documentation.
• Monitor air freight shipments, logistics, and trucking using the in-house system.
• Coordinate with team members, vendors, and customers to ensure smooth transactions for all import shipments.
• Raise cheque request and prepare payment for agent clearance shipment or to purchase permit.
• Manage costing and billing, and ensure timely payment from customers.
• Handle customer inquiries promptly and effectively.
• Maintain accurate and organized document filing.
• Other assignment assigned by the management

Job Requirements

• Minimum 1-2 years related working experience, preferably in freight forwarding industry
• Proficient with Microsoft Excel
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Good team player with good interpersonal and communication skills