Customer Services

Alpha ESS International Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise leader dans les solutions d'énergie est à la recherche d'un Spécialiste du Service Client. Le candidat retenu sera responsable de la gestion des plaintes des clients à l'international, tout en fournissant des informations sur les produits et services. Ce rôle exige une forte communication et expérience dans le service client, idéalement avec une maîtrise des langues anglaise et mandarin.

Qualifications

• Diplôme supérieur requis.
• Expérience de plus de 2 ans dans le service client.
• Compétences en anglais et connaissance de Mandarin un plus.

Responsibilities

• Gérer les plaintes des clients et assurer la communication.
• Fournir des informations sur les produits et aider à résoudre les problèmes.
• Enregistrer chaque interaction avec les clients.

Skills

Communication

Troubleshooting

Languages

Education

Bachelor’s Degree or equivalent

Job description

Job functions:

Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.

Job descriptions:

1. Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.

2. Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.

3. Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.

4. Follow the service procedures and standards set by the company to ensure service quality. Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.

Qualification requirement:

• At least advanced/higher/graduate diploma, Bachelor’s Degree in any equivalent

• More than 2 years of relevant work experience in customer services will be priority;

• Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently.

• Fluency in Mandarin will be advantageous, as the candidate will be required to communicate and support the technical team in China for various cross-departmental cooperation projects.

• Proficiency in German or Dutch will be a priority.

• Singapore citizenship and candidates have full working rights for Singapore.

• Strong communication, patients and excellent troubleshooting skills abilities

• Have a strong sense of responsibility and work enthusiasm, and be able to bear a certain amount of work pressure.