CUSTOMER SERVICES

EVO LOGISTICS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

EVO LOGISTICS PTE LTD is looking for a Customer Services professional to join their dynamic team in the Hougang North-East Region. This full-time role involves providing exceptional support, resolving customer inquiries, and maintaining high satisfaction levels. The company offers competitive salary and benefits, fostering a rewarding work experience with opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Supportive work culture

Qualifications

• Demonstrated experience in a customer service or call centre role.
• Proficiency in CRM systems and relevant software.
• Ability to build rapport with customers.

Responsibilities

• Respond to customer inquiries via various communication channels.
• Resolve customer issues while maintaining satisfaction levels.
• Document and update customer records in company systems.

Skills

Communication

Problem-solving

Interpersonal skills

Attention to detail

Multitasking

Customer-centric mindset

Tools

Customer relationship management (CRM) systems

Job description

About the role

As a Customer Services professional at EVO LOGISTICS PTE LTD, you will play a crucial role in providing exceptional customer support and contributing to the overall success of the company. This full-time position is based in the Hougang North-East Region and offers an excellent opportunity to develop your skills in a dynamic call centre environment.

What you'll be doing

• Responding promptly and courteously to customer inquiries and concerns via phone, email, and other communication channels
• Resolving customer issues efficiently and effectively, while maintaining a high level of customer satisfaction
• Providing accurate information about the company's services, products, and policies
• Documenting and updating customer records in the company's systems
• Identifying opportunities to upsell or cross-sell relevant products and services
• Collaborating with other departments to ensure a seamless customer experience
• Participating in team meetings and training sessions to continuously improve customer service skills

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making skills to handle a variety of customer inquiries
• Proficiency in using customer relationship management (CRM) systems and other relevant software
• Demonstrated experience in a customer service or call centre role, preferably in the logistics or transportation industry
• A keen attention to detail and the ability to multitask in a fast-paced environment
• A customer-centric mindset and a genuine desire to provide exceptional service

What we offer

At EVO LOGISTICS PTE LTD, we are committed to providing our employees with a rewarding and fulfilling work experience. You can expect a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also foster a collaborative and supportive work culture that values work-life balance.

About us

EVO LOGISTICS PTE LTD is a leading provider of logistics services, specializing in freight forwarding, warehousing, and supply chain solutions. With a strong presence in the Asia-Pacific region, we pride ourselves on our innovative approach, dedication to excellence, and commitment to sustainability. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become a Customer Services professional at EVO LOGISTICS PTE LTD.