Customer Service (up to $2600) (Senoko Rd)

ALIGN RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a Customer Service representative to address client needs, handle grievances, and communicate with service providers. The role includes creating quotes, coordinating with contractors, and ensuring a high level of customer satisfaction. Candidates should have relevant customer service experience and familiarity with CRM systems. This is a full-time position with a competitive salary up to SGD 2600 monthly.

Qualifications

• Relevant experience as Customer Service.
• Familiar with CRM system is advantageous.

Responsibilities

• Recognize and address clients' requirements by providing accurate information.
• Respond to consumer grievances and offer suitable remedies.
• Communicate with clients to update service schedules and car pickups.

Skills

Customer Service Experience

Familiarity with CRM

Job description

Position: Customer Service

Salary: up to $2600
Working Day: 5.5 Days (Alt Sat)
Working Hour: 8.30am-5.30pm | Alt Sat: 8.30am-12.30pm
Working Location: Senoko Rd

Job Responsibilities:

• Recognize and address clients' requirements by giving them accurate information and guidance.
• Represent the company in a professional manner, always keeping a cheerful and sympathetic attitude.
• Respond to consumer grievances, offer suitable remedies and substitutes within the allotted period, and follow up to guarantee resolution.
• Working together with both internal and external stakeholders, such as clients, vendors, the workshop, and others.
• Communicate with controllers and contractors regarding the cost and quality of services and repairs.
• Communicate with the workshop and contractors regarding vehicle maintenance and repairs and client feedback.
• To do rudimentary research into consumer complaints and address issues by formulating recommendations that adhere to regulations.
• Communicate with clients to update the service/repair schedule and car pickup.
• Create a quote and issue work orders in line with it.
• Send job orders to contractors and workshops.
• Bring up more urgent matters with supervisors.
• Completes ad hoc tasks as delegated by superiors.

Qualifications & Requirements:

• Relevant Experience as Customer Service.
• Familiar with CRM system is advantageous.

To Apply:

• You may email your resume to [e-mail] for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)