Customer Service /Telephone Operator / Fault Reporting Officer - Punggol

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in facilities management is seeking a Fault Reporting Officer based in Punggol Office. The role involves coordinating fault servicing, handling customer inquiries, and generating reports to ensure smooth operations. Candidates with a background in mechanical or electrical engineering and relevant experience in technical support will be preferred. Attractive medical coverage and incentives will be provided.

Benefits

Attractive Medical Coverage

Incentives

Stable Job Environment

Qualifications

• At least two years of relevant experience in technical support or customer-facing roles.
• Proficient in English and one other language.
• Computer literate with good typing skills.

Responsibilities

• Assist with coordination and following up on fault servicing and repairs.
• Promptly answer incoming calls and respond to emails.
• Generate fault reports and ensure timely resolution of cases.

Skills

Communication

Problem Solving

Customer Service

Education

At least three 'O' level passes including English

Higher Nitec or Equivalent in Mechanical/Electrical/Electronic Engineering or Admin/Account/Business Studies

Job description

Responsibilities

• Assist with coordination and following up on the fault servicing, repairs and monitoring of smooth operations of Fault Management Centre, location will be in Punggol.

• To act and respond to faults / incidents / complaints as per established SOP.

• Generating Fault Reports if needed. Follow up on the cases to ensure timely resolution.

• Support in other roles as may be instructed by facility supervisor.

• Prompt answering of incoming calls and responding to the caller's emails. Providing accurate and timely information to the team. Managing the complaints and feedback with good closure .

• Keep track of complaints via excel and other channels of communication to convey to the team.

• Ensure follow up and feedback to the caller or

• Any other duties as assigned by manager.

Requirements

• At least three (3) ‘O’ level passes (including English), or Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronic Engineering or Admin / Account / Business Studies etc.

• At least two (2) years of relevant experience as technical support / fault reporting officer / admin / office assistant / dealing with customers in a front line / call centre experience.

• Be proficient in English and one other language, computer literate, adequate typing skills

• Able to handle and swiftly respond with proper etiquette to telephone calls, emails received

Work Week

• Must be Willing to Perform rotating Shifts. 7am to 3pm, 3pm to 10pm - Weekdays

• Morning / Afternoon shift for weekday , Alt sat or half a saturday every week.

• Candidate with prior facilities maintenance experience or fault reporting environment / telephone & customer service will be preferred.

Location based in Punggol Office.

* Attractive Medical Coverage and Incentives.

* Stable Job and Nice Job environment.