Customer Service Team Leader (Korean Speaking) - CK

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Team Leader fluent in Korean to lead a team in ensuring customer satisfaction and achieving KPIs. This role involves enhancing accounts receivable performance, resolving billing issues, and liaising with Korean-speaking clients. Candidates should have a minimum of 3 years of customer service experience and team management background. Excellent communication skills in both Korean and English are essential for collaboration with stakeholders.

Qualifications

• Minimum 3-5 years of experience in team management and stakeholder communication.
• Minimum 3 years experience in customer service or administration.
• Proficiency in Korean comprehension at a business level.

Responsibilities

• Lead the team to meet KPIs and achieve team goals.
• Resolve customer billing issues and improve AR performance.
• Engage with customers to facilitate payments.

Skills

Team KPIs management

Customer service

Problem solving

Internal system usage

Communication in Korean

Basic English

Education

Diploma or Degree

Job description

Job title: Customer Service Team Leader (Korean Speaking) - CK

Location : East

Salary: Up to $7,000 including allowances

Responsibilities

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage with internal & external customers (Sales, Operations, Dispute Research Team, Customer from AP/Logistics/management to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection
➤Engaged with company projects other than operation if managements required

Qualifications

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Minimum 3 years of experience of customer service or other admins
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication with stakeholders
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers in South Korea
➤Diploma or Degree

Interested applicants please send your resume to [e-mail] with email subject header "Job Application for [Customer Service Team Leader (Korean Speaking)- CK (Job ID: 19764)]".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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