Customer Service Team Lead @ Woodlands [Full-time / Gross Up to $3350 per month]

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing and recruitment agency in Singapore is seeking a Customer Service Team Lead to guide and motivate a dynamic frontline team. You will oversee operations, address issues, and ensure exceptional customer experiences. Ideal candidates should have supervisory experience and strong communication skills. Apply to be part of a fast-paced environment.

Qualifications

• Minimum of 1-2 years of supervisory experience, preferably in operations or customer service.
• Ability to manage sensitive information with discretion and uphold confidentiality.

Responsibilities

• Oversee ground operations with staff management and task coordination.
• Address operational issues and make timely decisions.
• Ensure adherence to safety protocols and operational procedures.
• Delegate tasks and provide training to Customer Service Officers.
• Prepare and submit daily reports and documentation.

Skills

Multitasking

Attention to detail

Excellent communication

Education

GCE A Level or Diploma in any field

Job description

Join us as Customer Service Team Lead,where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor
  

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality
  

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun