Customer Service, Team Lead (SAP) Manufacturing MNC

RecruitPedia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global manufacturer is seeking a Customer Service, Assistant Manager to join their Marketing Team for ongoing projects. This role involves leading sales support operations, managing order fulfillment, and enhancing customer service by collaborating across departments. The position offers the opportunity to drive operational efficiency and mentor junior team members in a dynamic environment.

Qualifications

• Bachelor's degree in Business or related field.
• Minimum 5 years of experience in sales operations.
• Strong knowledge of ERP and CRM systems.

Responsibilities

• Lead sales support operations for order fulfillment.
• Mentor junior team members on customer communication.
• Generate reports and analyze sales data for insights.

Skills

Sales support operations

Customer service

Process improvement

Team mentorship

Data analysis

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

SAP B1

Salesforce

Job description

Our client is leading global manufacturer. Due to business needs, they are now recruiting a Customer Service, Assistant Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the East Area - easily accessible.

Duties of Customer Service, Assistant Manager:

• Lead and manage sales support operations, ensuring smooth order fulfilment and alignment with customer service standards.
• Coordinate with internal departments (Sales, Logistics, Marketing, Supply Chain) to drive operational efficiency and service improvements.
• Mentor and support junior team members in handling daily tasks and customer communications.
• Identify and close process gaps in sales coordination and order management, while supporting system enhancements and digital initiatives (e.g. SAP B1, Salesforce).
• Oversee customer escalations, collaborating cross-functionally for resolution and maintaining strong relationships with clients, suppliers, and partners.
• Generate reports and analyse sales data to provide insights for commercial teams and support demand forecasting and budget planning.
• Monitor inventory health and allocation, working closely with Procurement and Sales to optimise stock turnover and reduce excess.
• Ensure compliance with ISO standards and internal controls, while driving continuous improvement initiatives across customer service and sales functions.

Requirements:

• Bachelor’s degree in Business, Supply Chain, or related field.
• At least 5 years of experience with regional exposure in sales operations, customer service or order management
• Strong ERP and CRM knowledge

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [e-mail]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De