Customer Service Team Lead [ Chemical Industry | L/C | Logistics]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading advisory firm is seeking a Customer Service Team Lead to oversee order management and deliver exceptional service. The role requires managing a team, streamlining processes, and ensuring regulatory compliance across multiple countries. Ideal candidates will possess substantial experience in customer service, strong order management knowledge, and a degree in a relevant field.

Benefits

Attractive Salary Package

Company Benefits & Incentives

Qualifications

• 5+ years of experience in customer service or order management, with 2 years in a managerial role.
• Strong understanding of order management systems and processes.
• Good knowledge in negotiation of Letters of Credit.

Responsibilities

• Oversee the order management process and ensure exemplary customer service delivery.
• Lead and manage the order management team for efficient workflow.
• Serve as point of contact for escalated customer inquiries.

Skills

Customer Service

Order Management

Negotiation

Education

Degree/Professional certificate in related field

Tools

SAP R3 (ECC)

S4 Hana

Job description

• Harbourfront Centre

• Attractive Salary Package

• Company Benefits & Incentives

Interested applicants can also send your resume to [phone] (HAN) or supreme.cc.han( )gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Position: Customer Service Team Lead / Manager -(order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location:Harbourfront Centre

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

• Develop and implement order management policies and procedures to improve efficiencyand accuracy, especially in areas of managing letters of credit.

• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

• Review and refresh key performance indicators (KPIs) on internal team and external partners.

• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.

• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Email: [e-mail]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279