Customer Service Team Lead

Bizaccenknnect; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology-driven service provider in Singapore is seeking an experienced Customer Service Team Lead. The ideal candidate will lead the team to manage post-sales experiences and membership renewals. Responsibilities include overseeing operations, monitoring metrics, and handling customer escalations. Candidates must have at least 3 years of relevant experience and strong problem-solving skills. This is a full-time, permanent role.

Qualifications

• Minimum 3 years of relevant experience, including telemarketing.
• Strong skills in objection handling and problem resolution.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Lead and mentor the team to manage post-sales experience for premium members.
• Oversee shift operations and ensure service excellence.
• Monitor and manage operational metrics (CSAT, AHT, SLA, Attrition, etc.).
• Handle customer escalations and ensure complaint resolution.
• Track and improve customer satisfaction levels.

Skills

Objection handling

Problem resolution

Customer service

Organizational skills

Job description

Job Title: Customer Service Team Lead (BPO/EdTech/Insurance)

Location: Andheri, Mumbai

Experience: 3+ Years

Role Overview:

We are seeking an experienced Team Leader to manage the post-sales experience and membership renewals for our company's product. The ideal candidate will be proactive, patient, and thrive in high-pressure environments. A top-performing Team Leader will be a product expert with exceptional communication, problem-solving, and customer service skills.

Key Responsibilities:

1. Lead and mentor the team to manage post-sales experience for premium members.
2. Oversee shift operations and ensure service excellence.
3. Monitor and manage operational metrics (CSAT, AHT, SLA, Attrition, etc.).
4. Handle customer escalations and ensure complaint resolution.
5. Build strong rapport with team members and stakeholders.
6. Track and improve customer satisfaction levels.
7. Identify training needs and collaborate with IT/HR/Training/Quality to enhance performance.

Qualifications:

• Minimum 3 years of relevant experience, including telemarketing.
• Strong skills in objection handling and problem resolution.
• Detail-oriented with excellent organizational skills.

How to Apply:

Interested candidates can contact us at hidden_mobile or share their CV at hidden_email.

Job Types:

• Full-time, Permanent

Schedule:

• Day shift, Morning shift

Language:

• English (Required)

Location:

Andheri, Mumbai, Maharashtra (In person)

This job posting is active and accepting applications.