Customer Service Team Lead

AEROSPACE COMPONENT ENGINEERING SERVICES PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Aerospace company in Singapore is seeking a Customer Service Manager to support initiatives, lead a team, and manage order processes. The ideal candidate should have a degree and a minimum of 5 years of customer service experience, preferably in Aerospace MRO. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Minimum 5 years' customer service experience.
• Aerospace MRO experience essential.
• Demonstrates strong organizational skills.
• Experience with CRM tools preferred.

Responsibilities

• Support all customer service initiatives.
• Lead customer service executives.
• Manage order management and quotation generation.
• Communicate with internal stakeholders.
• Monitor and report on Sales/Profit/Gross Margin performance.

Skills

Strong communication and interpersonal skills

Problem-solving ability

Attention to detail

Time management

Self-motivated and collaborative

Education

Degree

Tools

CRM tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

DUTIES:

1. Support all customer service initiatives

2. To perform and lead customer service executives in daily processes, Order management, Quotation generation and management

3. Provide top-notch Account and Order Management for both In-house and VRM orders, including Rebate calculation/preparation, warranty administration, TAT/OTD monitoring and review, credit review and month-end closing coordination with assistance from Account Support Administrator

4. To lead customer service executives in initiatives to improve sales and gross margin

5. Communicate with other internal stakeholders to ensure that contractual obligations such as TAT, Quality, Invoicing, Shipping and other customer requirements are met

6. Monitor and report on Sales/Profit/Gross Margin performance to meet department objectives for departmental report

7. Lead/support performance reviews for local and overseas customers

8. Work with Manager to Identify, develop new markets and products, customers and business opportunities to meet corporate goals and objectives

9. Any other duties as assigned by the Customer Service Manager

The ideal candidate should possess the following requirements to be considered for this position:

· Degree with minimum 5 years’ customer service experience

· Aerospace MRO experience essential

· Self-motivated and collaborative: Ability to work independently and as a team while contributing effectively within a fast-paced dynamic team environment

· Ability to solve problems, alleviate conflicts, and escalate tactfully

· Ability to multitask, manage time, and prioritize

· Strong communication and interpersonal skills: Demonstrates a positive attitude and maintains a constructive approach in all interactions.

· Strong organizational skills with an exceptional eye for detail, ensuring the accuracy of customer orders, quotations, and documentation.

· Experience with CRM tools preferred.

· Strong Microsoft excel, power point and word skills