Customer Service Team Lead

Insulation4less; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A customer service management company in Singapore is seeking a Customer Service Team Lead to oversee daily operations and ensure exceptional support. The ideal candidate should have 4-5 years of experience in a similar role, strong organizational skills, and fluency in English. You will provide training, supervise staff, and manage escalations effectively. This is a full-time, in-office role with a Monday to Friday schedule.

Qualifications

• 4-5 years of experience in a similar position, with team lead experience.
• Proficiency in English is mandatory.
• Ability to work independently and collaboratively.

Responsibilities

• Oversee daily activities of customer service agents to ensure accuracy.
• Provide necessary training to customer service executives.
• Be the primary point of contact for escalations.

Skills

Attention to detail

Organizational skills

Fluency in English

Strong written and verbal communication

Proactive issue resolution

Collaboration skills

Education

Bachelor's degree

Tools

CRM systems

Google Drive

Freshdesk

Job description

We are looking for a highly motivated and skilled Customer Service Team Lead to join our team. As the ideal candidate, you will be responsible for delivering exceptional customer service and support. This position requires you to work from our office in the UK time zone.Your main responsibilities will include overseeing the daily activities of the customer service agents to ensure accuracy, providing necessary training to customer service executives, assigning and delegating duties efficiently, and being the primary point of contact for escalations before involving the customer service manager. It will be your duty to ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.To qualify for this role, you should have 4-5 years of experience in a similar position with prior experience as a team lead. Attention to detail, organizational skills, fluency in English, a pleasant phone manner, and strong written and verbal communication skills are essential requirements. You must be proactive in resolving issues, capable of working independently and collaboratively, and proficient in using CRM systems, Google Drive, and Freshdesk or similar tools.This is a full-time position with a Monday to Friday schedule. A Bachelor's degree is required for this role, and you should have a total of 4 years of work experience. Fluency in English is mandatory, and the work location is in person.If you meet these qualifications and are ready to take on this challenging role, we look forward to receiving your application.,

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