Customer Service Support - Livechat/Email (UP $2500, Ubi, 1 Year)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a customer service representative to handle inquiries via WhatsApp, emails, and social media. The ideal candidate should have at least an ITE qualification and experience in customer-facing roles. Responsibilities include resolving issues, updating documentation, and providing weekly reports. This is a full-time position with a salary of up to $2500. Interested applicants can send their resumes to the provided email.

Qualifications

• Min ITE with prior experience working in a customer-facing role.
• Proficiency in using a computer and different software.
• Process-oriented and customer-oriented mindset.

Responsibilities

• Answer customer inquiries through various channels.
• Provide accurate information about products and services.
• Resolve customer issues efficiently.
• Document and update QnA depository.
• Raise issue tickets for customer issues.
• Provide weekly reports on SLA and customer queries.

Skills

Customer service

Problem-solving

Communication

Education

ITE or equivalent

Job description

RecruitFirst is hiring! You will be outsourced to:

Job Details:
• Location: Ubi
• Salary: Up to $2500
• Duration: 1 Year Contract
• Working hours: Mon-Fri 9am-6pm

Responsibilities:
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Requirements:
• Min ITE with prior experience working in a customer-facing role/ contact centre / telemarketing
• Additional requirement of having a candidate which has worked on process improvements or potential with such ideas.
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset

Interested applicants, please send your resume to [e-mail] or WA 98592977.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Kadie Chang Yan Yu (R24123111)
RecruitFirst Pte Ltd E.A.13C6342