Customer Service Support

ICHOR SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Specialist to manage customer orders and inquiries effectively. The role involves entering orders into the system, verifying details, and providing exceptional support to customers. Candidates should have strong data entry skills, proficiency in MS Excel, and capability to multitask in a fast-paced environment.

Qualifications

• Proven work experience in a relevant role.
• Excellent communication skills in both written and verbal forms.
• Strong problem-solving abilities.

Responsibilities

• Enter customer orders accurately into the system.
• Resolve customer inquiries and order discrepancies.
• Maintain organized records of orders and confirmations.

Skills

Problem Solving

Communication Skills

Attention to Detail

Data Entry Proficiency

Education

High School Diploma or Equivalent

Tools

MS Office Suite

MS Excel

Job description

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

Responsibilities

• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Qualifications

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent