Customer Service Support

Freight Consolidators Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a proactive and customer-focused individual for the role of Customer Service Support. The selected candidate will be responsible for assisting customers and freight forwarding agents with inquiries and bookings, ensuring smooth cargo operations from booking to delivery. This entry-level position offers a monthly compensation of $900 - $1,200 and a chance to grow in the air transport industry.

Qualifications

• Proactive and customer-focused individual.
• Good communication skills.
• Ability to assist with inquiries and bookings.

Responsibilities

• Handle customer inquiries and bookings via phone and email.
• Provide information on cargo rates and documentation.
• Coordinate shipment deadlines with internal teams.

Skills

Customer service

Communication

Problem solving

Job description

Company

Freight Consolidators Pte Ltd

frtconsol.com.sg

Designation

Customer Service Support

Date Listed

09 Jun 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

Logistics / Supply Chain/ Transport

Industry

Air Transport

Location Name

SATS Airfreight Terminal 2, Airport Cargo Road

Address

Airport Cargo Rd, Singapore

Map

Allowance / Remuneration

$900 - 1,200 monthly

Company Profile

Established in Singapore, Freight Consolidators Private Limited is a trusted and dynamic player in the global air cargo industry. With decades of expertise and strategic partnerships, we specialize in providing General Sales Agent services and delivering neutral airfreight wholesale solutions to freight forwarders across the region. As a vital link in the global air cargo supply chain, we represent international airlines and provide wholesale airfreight solutions to freight forwarders.

Job Description

We are looking for a proactive and customer-focused individual to join the team as a Customer Service Support representative. In this role, you will serve as the primary point of contact for customers and freight forwarding agents, ensuring a smooth cargo experience from booking to delivery. You will assist with shipment inquiries, bookings, documentation, and issue resolution while upholding the highest standards of service and operational accuracy.

Key Responsibilities:

• Handle customer inquiries and bookings via phone, email, and cargo systems

• Provide timely and accurate information regarding cargo rates, schedules, documentation, and AWB (Air Waybill) status

• Coordinate with internal departments (Operations and Sales) to ensure shipment deadlines and service levels are met

• Support cargo acceptance, tracking, and delivery processes

• Monitor shipment irregularities such as delays, offloads, or damaged cargo and communicate effectively with customers

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position