Customer Service Supervisor (Regional) 2-year contract convertible to permanent

Borr Drilling; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in drilling solutions is seeking a Customer Service Supervisor to shape customer service strategy in Southeast Asia. The role involves building a team, setting performance goals, and ensuring collaboration across departments. Ideal candidates have at least 5 years of experience and a strong understanding of brand-driven customer service in diverse environments.

Qualifications

• 5 years of experience in customer service management.
• Experience managing a diverse team across regions.
• Fluency in Mandarin for communication with Chinese counterparts.

Responsibilities

• Develop and execute customer service performance goals.
• Build and lead a high-performing local customer service team.
• Design customer service workflows and standard operating procedures.

Skills

Organizational skills

Coordination skills

Communication

Analytical mindset

Collaboration

Adaptability

Education

Bachelor’s degree in relevant field

Tools

E-commerce platforms

Job description

We are looking for a Customer Service Supervisor to lead and shape our customer service strategy across Southeast Asia. This role offers the unique opportunity to build and manage a regional team from the ground up, working closely with cross-functional teams to support our growth and enhance our brand presence. This is a 2-year contract position with the potential for conversion to a permanent role

Job Responsibilities

• Develop and execute customer service performance goals aligned with the company’s online sales channels and product strategies, with the aim of improving review scores and supporting business growth

• Develop and execute customer service performance goals aligned with the company’s online sales channels and product strategies, with the aim of improving review scores and supporting business growth

• Build and lead a high-performing local customer service team, including recruitment, training, task delegation, and performance evaluation.

• Design and implement customer service workflows and standard operating procedures. Ensure smooth collaboration with internal departments such as Operations, Product, and Quality

• Based on the company's brand strategy and promotion plan, responsible for formulating a plan to communicate the brand concepts and values to various user touchpoints, continuously enhancing brand influence

• Oversee and manage an outsourced customer service team based in the Philippines

• Take on additional duties and projects assigned to support the team and business objectives
  

Job Qualifications

• Bachelor’s degree in a relevant field, with at least 5 years of experience in customer service management. Prior experience in brand-driven companies is an advantage

• At least 3 years of experience managing a team

• Proven track record of managing diverse, multi-regional teams and working effectively across different cultures

• Hands-on experience building customer service frameworks and managing multi-channel service tools, including e-commerce platforms

• Strong organizational and coordination skills, with a positive team spirit, excellent communication, patience, and the ability to manage urgent issues independently

• Strong analytical mindset with the ability to identify issues, evaluate options, and implement effective solutions.

• Key soft skills: Results-driven, adaptable, collaborative, and eager to learn

• Fluency in spoken and written Mandarin to liaise with Chinese counterparts

Interested candidates please email your detailed resume and indicate your current and expected salary.