Customer Service Supervisor (Airfreight) 5.5 Days

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the Freight Forwarding Industry is seeking a Customer Service Supervisor to develop a high performing team. Key responsibilities include applying cargo handling knowledge, responding to customer inquiries, and ensuring shipping compliance. Candidates should have a diploma in Supply Chain and at least 5 years of customer service experience in Airfreight.

Qualifications

• Minimum Diploma in Supply Chain, Logistics or equivalent.
• At least 5 years of relevant customer service experience in Airfreight.
• Comfortable with working 5.5 days.

Responsibilities

• Apply in-depth knowledge of cargo handling per IATA regulations.
• Respond to customer enquiries and complaints.
• Ensure compliance with customer SOPs and shipping documentation.

Skills

Customer service

Cargo handling

Problem-solving

Collaboration

Education

Diploma in Supply Chain, Logistics

Job description

Our client is from Freight Forwarding Industry. They are looking for a Customer Service Supervisor to join their team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Job Responsibilities of Customer Service Supervisor:

• Apply in-depth knowledge of cargo handling per IATA regulations.
• Respond to customer enquiries and complaints, offering effective solutions.
• Ensure compliance with customer SOPs and shipping documentation accuracy.
• Coordinate with overseas agents on requirements and rates.
• Support export operations to ensure smooth documentation and invoicing.
• Handle special cargo (oversized, sensitive, high-value) and ad hoc projects.
• Collaborate cross-functionally to maintain service quality and efficiency.
Guide and train team members; act as the main escalation point

Requirements:

• Min Diploma in Supply Chain, Logistics or equivalent study
• At least 5 years of relevant customer service experience in Airfreight
• Comfortable with working 5.5 days

We regret that only shortlisted candidate will be notified.

Email: [e-mail]

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