Customer Service Supervisor (Airfreight) 5.5 Days

RecruitPedia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the Freight Forwarding industry is seeking a Customer Service Supervisor to strengthen their high-performing team. The role includes handling cargo operations, customer interactions, and supporting export processes, and requires at least 5 years of experience in Airfreight. Located in the East, this position offers a dynamic work environment with the opportunity for leadership development.

Qualifications

• Minimum Diploma in Supply Chain, Logistics, or equivalent.
• At least 5 years of customer service experience in Airfreight.
• Comfortable working 5.5 days.

Responsibilities

• Apply in-depth knowledge of cargo handling per IATA regulations.
• Respond to customer enquiries and complaints with effective solutions.
• Coordinate with overseas agents on requirements and rates.

Skills

Customer Service

Cargo Handling

Problem Solving

Team Leadership

Cross-functional Collaboration

Education

Diploma in Supply Chain or Logistics

Job description

Our client is from Freight Forwarding Industry. They are looking for a Customer Service Supervisor to join their team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Job Responsibilities of Customer Service Supervisor:

• Apply in-depth knowledge of cargo handling per IATA regulations.

• Respond to customer enquiries and complaints, offering effective solutions.

• Ensure compliance with customer SOPs and shipping documentation accuracy.

• Coordinate with overseas agents on requirements and rates.

• Support export operations to ensure smooth documentation and invoicing.

• Handle special cargo (oversized, sensitive, high-value) and ad hoc projects.

• Collaborate cross-functionally to maintain service quality and efficiency.

• Guide and train team members; act as the main escalation point.

Requirements:

• Min Diploma in Supply Chain, Logistics or equivalent study

• At least 5 years of relevant customer service experience in Airfreight

• Comfortable with working 5.5 days

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [e-mail]

Recruitpedia Pte. Ltd.
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