Customer Service Supervisor

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport services company in Singapore is seeking a full-time operational team member. The role involves managing transport bookings, ensuring efficient vehicle dispatch, and providing customer service via video conferencing. Candidates should have a Diploma or Higher Nitec and good communication skills. Willingness to work shifts is required. Monthly pay ranges from $2,300.00 to $2,800.00.

Qualifications

• Able to handle customer enquiries professionally.
• Willing to perform shift work (7am to 7pm or 7pm to 7am).

Responsibilities

• Manage and assign transport bookings based on passenger requests.
• Ensure vehicle dispatches are carried out efficiently.
• Provide remote customer service assistance via video concierge systems.
• Oversee the flow and supply of vehicles to avoid congestion.
• Monitor designated holding areas for discipline and order.
• Handle the registration process for drivers.

Skills

Good communication skills

Team player

Customer service orientation

Education

Diploma or Higher Nitec in any discipline

Job description

Requirements

• Diploma or Higher Nitec in any discipline or relevant experience are welcome.

• Good communication skills; able to handle customer enquiries professionally.

• Able to adapt and a good team player.

• Willing to perform shift work – 7am to 7 pm or 7pm to 7am.

Scope of Work

• Manage and assign transport bookings based on passenger requests and operational needs.

• Ensure vehicle dispatches are carried out efficiently and fairly to support smooth transport operations.

• Provide remote customer service assistance via video concierge systems, including handling enquiries and guiding passengers on transport options.

• Oversee the flow and supply of vehicles along terminal roadways to avoid congestion and maintain safety.

• Monitor designated holding areas and enforce discipline and order among drivers.

• Handle the registration process for drivers, including form issuance, data verification, and maintaining an accurate registry for audit purposes.

Job Type: Full-time

Pay: $2,300.00 - $2,800.00 per month

Schedule:

• Shift system

Work Location: In person