Customer Service Supervisor

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in transport operations is seeking a dedicated individual to manage transport bookings and customer service. The role involves ensuring efficient vehicle dispatches, overseeing traffic flow, and maintaining an orderly registration process for drivers. Candidates with a diploma or relevant experience and strong communication skills are encouraged to apply.

Qualifications

• Diploma or Higher Nitec in any discipline or relevant experience.
• Good communication skills; professional handling of customer enquiries.
• Ability to adapt and be a good team player.

Responsibilities

• Manage and assign transport bookings based on passenger requests.
• Ensure vehicle dispatches are done efficiently to support transport operations.
• Provide remote customer service assistance via video concierge systems.

Skills

Communication

Customer Service

Team Player

Education

Diploma or Higher Nitec

Job description

Scope of Work

• Manage and assign transport bookings based on passenger requests and operational needs.

• Ensure vehicle dispatches are carried out efficiently and fairly to support smooth transport operations.

• Provide remote customer service assistance via video concierge systems, including handling enquiries and guiding passengers on transport options.

• Oversee the flow and supply of vehicles along terminal roadways to avoid congestion and maintain safety.

• Monitor designated holding areas and enforce discipline and order among drivers.

• Handle the registration process for drivers, including form issuance, data verification, and maintaining an accurate registry for audit purposes.
  

Requirements

• Diploma or Higher Nitec in any discipline or relevant experience are welcome.

• Good communication skills; able to handle customer enquiries professionally.

• Able to adapt and a good team player.

Willing to perform shift work – 7am to 7 pm or 7pm to 7am.