Customer Service & Studio Manager

RITZ DANCE STUDIOS PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

A leading dance studio in Singapore is seeking a dedicated Studio Manager to lead operations and support the team. This role involves managing daily schedules, staff, customer interactions, and organizing studio events. Ideal candidates should have strong organizational and communication skills, and a minimum of 3 years in administration and customer service. Enjoy a competitive salary, performance-based bonuses, and a supportive work environment.

Benefits

Performance-based bonuses

Time off-in-lieu for weekend work

Clear work-life balance

Qualifications

• Minimum 3 years’ experience in administration and customer service.
• Exceptional organisational skills with attention to detail.
• Strong communication skills for handling client enquiries professionally.

Responsibilities

• Oversee daily studio operations and class schedules.
• Maintain accurate records using digital tools.
• Organise and execute studio events such as recitals and workshops.

Skills

Organisational skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Job description

Join Our Team as Studio Manager

Are you a highly organised, proactive individual with a heart for dance and a mind for business? We are a well-established dance studio in Singapore seeking a dedicated Studio Manager to lead our operations and support our talented team of teachers and students.

About The Role

You will be the backbone of our studio’s day-to-day success, managing staff, overseeing schedules, liaising with vendors, and creating an exceptional experience for families and dancers alike. This role requires maturity, reliability, and the ability to thrive in a fast-paced environment with diverse responsibilities.

Key Responsibilities

• Oversee daily studio operations and class schedules
• Maintain accurate records and documentation using student database system, Microsoft Word, Excel, and other digital tools
• Respond promptly and professionally to customer enquiries and feedback via phone, email, and social media
• Manage and support teaching staff, including student development alongside teachers
• Handle staff attendance and payroll administration
• Organise and execute studio events such as recitals, photoshoots, and workshops, including budgeting and timeline management
• Liaise with vendors such as for costumes, venue bookings
• Assist with basic marketing and business development initiatives
• Manage social media messaging and posting (a plus)

Key Details

• Work schedule: 5.5 days/week
  Weekday work: 12pm to 8.30pm
  Saturday & Sunday: 8:45 AM – 6:00 PM
• 1.5 day off on weekdays
• Bonuses: Performance-based bonuses available
• Benefits: Time off-in-lieu for weekend and event work

What We’re Looking For

• Minimum 3 years’ experience in administration and customer service, in a fast-paced environment
• Exceptional organisational skills, with meticulous attention to detail
• Strong communication skills and ability to professionally handle client enquiries and feedback
• A mature and responsible attitude, capable of working independently and taking initiative
• Business-minded with a passion for continuous improvement and team development
• Proficient in Microsoft Word, Excel; social media skills are a plus
• Experience in dance, enrichment, or education centres is a bonus but not essential

Why Join Us?

• Be part of a supportive and professional environment where your contributions truly matter
• Work closely with passionate teachers and motivated students
• Enjoy a clear work-life balance with regular days off and time off-in-lieu
• Opportunity for growth and title advancement as you shape the studio’s future
• Competitive salary with rewarding bonuses reflecting your impact