Customer Service Staff

FIRE ARMOUR PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading fire fighting equipment company in Singapore is seeking a Retail Sales Executive. This role focuses on managing customer inquiries, preparing quotations, and providing sales support in a growing company. The position offers a stable job, good work-life balance, and various benefits, including medical allowances.

Benefits

Flat hierarchy and growth opportunities

Good work-life balance

Medical benefits and handphone allowance

Qualifications

• Qualifications include Nitec, good IT skills, and strong English proficiency.
• Must be willing to learn and improve.

Responsibilities

• Greet and assist customers at the store.
• Prepare quotations and manage customer confirmations.
• Handle daily sales leads for e-commerce platforms.

Skills

Good command of English

Comfortable with IT

Willingness to learn

Education

Nitec equivalent and above

Job description

About the Company

Established in 1979, Fire Armour Pte Ltd is Singapore’s leading fire fighting equipment manufacturer and service provider. The company serves many different sectors, including and not limited to, aerospace, heavy industrials, public infrastructure, commercial offices, as well as offshore and marine. The company aims to provide solutions for a safer tomorrow.

About the Job

The company is expanding and is looking for a new Retail Sales Executive. You will be reporting to Head of Commercial Sales to handle the full spectrum of a sales administrator which includes managing daily leads and other basic office duties.

Benefits

• Flat hierarchy, many opportunities due to expanding business.
• Company is moving towards digitization and exciting business applications.
• Stable job as company is in good financial health.
• No OT after work hours expected, good work-life balance.
• Medical benefits and handphone allowance

Duties and Responsibilities

Receptionist:

• Greet and assist customers who visit the store, particularly those bringing extinguishers for servicing.
• Address customer inquiries and provide product and service information with professionalism and accuracy.
• Ensure a clean, organized, and welcoming front desk and retail area.
• Answering incoming phone calls promptly.

Retail Sales:

• Prepare quotations based on the service report and communicate with customers via email or phone for acknowledgment.
• Manage customer confirmations, proceed with quotations, and generate invoices.
• Ensure proper documentation, including photocopying and signing off on service reports before handing them over to the servicing center.
• Monitor the servicing process and ensure timely updates are provided to customers.
• Notify customers when items are ready for collection and assist in processing payments (cheque, PayNow, Nets, or cash).
• Hand over items with required servicing labels and ensure all documentation is completed and filed appropriately.
• To manage daily sales leads for e-commerce platforms (no packing required)
• To coordinate servicing and delivery tasks with other colleagues.

Qualifications

• Nitec equivalent and above.
• Pay is commensurate with experience.
• Comfortable with IT.
• Good command of written and spoken English language.
• Willingness to learn and improve.

Employment Details

• Singaporeans and PR are welcomed.
• 5 days work week with 1 Saturday duty per month. OT pay will be given.
• Located near Boon Lay MRT with transportation.