Customer Service Staff

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading company in Singapore as a Venue & Events Staff. This full-time role involves overseeing venue operations, managing client relations, and providing exceptional customer service. Flexible hours are available, with significant emphasis on developing client relationships and venue management.

Benefits

Flexible hours

Overtime compensated with time off

Performance-based incentives

Qualifications

• No experience required; customer service experience is a plus.
• Ability to interact with diverse customers.
• Passion for exceptional customer service.

Responsibilities

• Oversee venue management and booking systems.
• Serve as the primary contact for client inquiries.
• Liaise with contractors for venue operations.

Skills

Excellent communication

Interpersonal skills

Customer service

Job description

Nanyang Inc Pte Ltd is hiring a Full time Customer Service Staff role in Paya Lebar, Singapore. Apply now to be part of our team.

Nanyang Inc Pte Ltd is hiring a Full time Customer Service Staff role in Paya Lebar, Singapore. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: $2,000 - $2,600 per month

About the role We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

Primary Responsibilities

• Venue Management

  • Oversee comprehensive venue booking systems and calendar management

  • Implement and maintain detailed documentation procedures for all venue bookings

  • Conduct site tours and presentations for potential clients

  • Ensure venues are properly prepared, maintained, and restored between events

  • Provide on-site or near-site support during events to address immediate needs

• Client Relations

  • Serve as primary point of contact for venue inquiries and bookings

  • Build and maintain relationships with clients throughout the booking process

  • Respond promptly to all client requests, feedback, and concerns

  • Coordinate pre-event meetings and post-event evaluations

  • Follow up with prospective clients and schedule consultations

• Operational Management

  • Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services

  • Coordinate and lead monthly management meetings with key stakeholders

  • Monitor venue conditions and report maintenance issues promptly

  • Prepare regular reports on venue usage, issues, and revenue performance

Secondary Responsibilities

• Develop and sell wedding planning services to clients

• Create and market event planning packages

• Generate additional revenue through value-added services

What we're looking for

• No experience is highly welcomed! Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

• A passion for providing exceptional customer service and a commitment to exceeding customer expectations

Notes

• Flexible schedule required with some evenings and weekends

• Overtime will be compensated with time off in lieu

• Performance-based incentives available

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