Customer Service Staff

JUNG ASIA PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading procurement firm in Singapore is seeking a Full-time Customer Service Staff. The role involves managing sales inquiries, coordinating shipments, and providing after-sales support. Ideal candidates should have at least 3 years of experience in Customer Service and Procurement, along with a diploma in Business Administration. Strong communication skills and proficiency in MS Excel are essential for this position.

Qualifications

• 3 years in Procurement and Customer Service.
• Pleasant demeanor required.
• Team player with good follow-up skills.

Responsibilities

• Manage daily sales inquiries and direct potential customers to the Sales team.
• Respond to customer complaints and provide after-sales support.
• Coordinate with Purchasing and Warehouse teams on shipments.

Skills

Customer-oriented

Excellent communication in English

Proficiency in MS Excel

Good follow-up skills

Experience with Sage 300

Education

Diploma in Business Administration or similar

Tools

Sage 300

Job description

JUNG ASIA PTE LTD is hiring a Full-time Customer Service Staff in Hougang, Singapore. Apply now to join our team.

Job Summary:

• Availability to work:
  • Monday to Friday: Morning and Afternoon shifts
• 2-3 years of relevant work experience required
• Expected salary: $2,900 - $3,200 per month

This role requires skills spanning procurement to stock delivery. The successful candidate will have experience liaising with suppliers or vendors regarding costing, lead time, and logistics.

The role acts as a key contact point internally for sales, technical, and warehouse teams, supporting sales processes and project delivery across local and Asia-Pacific countries (including subsidiaries). Externally, the candidate will handle inquiries about JUNG’s projects, products, or services via phone, email, or media.

Responsibilities:

1. Sales / Service Coordination and Administration

• Manage daily sales inquiries and direct potential customers or intermediaries to the Sales team or Engineers.
• Respond to customer complaints and provide after-sales support.
• Coordinate with Purchasing and Warehouse teams on shipments and advise accordingly.
• Liaise with customers for shipment coordination locally and overseas.
• Create and send pro-forma invoices, ensuring receipt of payment before delivery.
• Track delivery statuses for overseas shipments.
• Assist in order processing, delivery coordination, and service maintenance.
• Organize and store all sales-related paperwork.

2. Other Responsibilities

• Participate in annual stock-take exercises.

Requirements:

• Work Experience: 3 years in Procurement and Customer Service
• Education: Diploma in Business Administration or similar
• Skills & Attributes: Pleasant demeanor, proficiency in MS Excel, experience with Sage 300, excellent communication in English, customer-oriented, team player, good follow-up skills

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