Customer Service Specialist / Team Leader (Japanese speaking)

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist/Team Leader who speaks Japanese to lead a dynamic team. In this pivotal role, you will be responsible for achieving team goals, enhancing accounts receivable performance for APAC customers, and resolving billing issues. Your ability to communicate effectively with stakeholders and customers will be crucial in driving success. If you are passionate about customer service and possess strong problem-solving skills, this opportunity offers a chance to make a significant impact in a collaborative environment.

Qualifications

• 3-5 years experience in managing team KPIs and stakeholder communication.
• Proficient in Japanese for customer interactions.

Responsibilities

• Lead the team to meet KPIs and improve AR performance.
• Engage with customers to resolve payment issues.

Skills

Team KPIs management

Stakeholder communication

Problem solving skills

Customer interaction (email/phone)

Basic English communication

Japanese comprehension (Business level)

Tools

Excel

Internal systems

Job description

Location: East

Position: Customer Service Specialist/Team Leader (Japanese speaking) - CK

Key Responsibilities:

1. Lead the team and each team member to meet KPI and achieve the team goal
2. Perform Collection and improve AR performance of APAC customers
3. Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
4. Following up with customer for payment via phone calls
5. Assisting customer in resolving billing related issues
6. Perform administrative tasks related to credit and collection

Requirements:

1. Minimum 3-5 years of experience of Team KPIs management and stakeholder communication
2. Ability to interact with customers via email / phone to achieve work responsibility
3. Ability to use internal systems for transaction and Excel
4. Problem solving skills
5. Basic English for internal communication
6. Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.