Customer Service Specialist (MRO/Aerospace)

Collins Aerospace; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

An aerospace company is seeking an experienced professional to manage customer orders and liaise with various stakeholders to ensure fulfillment of contractual commitments. This role requires a relevant degree, strong negotiation and interpersonal skills, and a passion for customer service. Ideally, the candidate will have a minimum of three years’ experience in a similar position, preferably within the aviation sector.

Qualifications

• Preferably Degree in Business/Marketing/Aerospace Engineering.
• Minimum 3 years of related experience in a similar role, preferably in the aviation industry.
• Passion in delivering excellent customer service.

Responsibilities

• Administer customer orders, including handling orders administration.
• Liaise between customers and vendors for repair orders.
• Provide administrative support for reports and presentations.

Skills

Sales forecast skills

Negotiation skills

Interpersonal skills

Project management skills

Education

Degree in Business/Marketing/Aerospace Engineering

Tools

SAP

Job description

Business Unit:

An integrated unit of Collins Aerospace, Goodrich Aerospace Pte Ltd specializes in aircraft systems and component maintenance, repair & overhaul (MRO). It operates out of the campus in Changi North to deliver service solutions to aftermarket customers globally.

Responsibilities:

• Build and maintain corporate image

• Administer customer orders on a timely basis, including handling of orders administration (Contract Review), quotation, raising purchase orders, and receipt through dispatch and invoicing. Ensures customer order status, purchase orders, quotations and invoices are accurately generated and recorded using SAP

• Administrate (PR, PO and quotation) subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.

• Close collaboration and communicate with other support functions on order management.

• Provide administrative support for reports and presentation material to internal and external customers

• Participate and support customer performance review

• Be the main point of contact for all repair orders, facilitating requests between internal and external customers

• Fulfills contractual commitments; including the authorization and processing of exchange units

• Provides prompt response to customers on price, capability and delivery enquiries

• Support Aircraft On Ground (AOG) requirements

• Identifies resolution of technical / commercial enquiries / problems e.g. over or under deliveries, invoice queries, part number verification.

• Execute and support business improvements / process.

• Participate and support Daily Function Tier 2 meetings

• Execute Long Term Agreement (LTA) between Customer & Organization

• Manage & ensure set margin is achieved for Value Stream assigned

Requirements:

• Preferably Degree in Business/ Marketing / Aerospace Engineering courses

• Minimum 3 years of related experience in similar role, preferably in aviation industry

• Sales forecast and business planning skills

• Good influencing and negotiation skills

• Excellent interpersonal, communication and presentation skills

• Passion in delivering excellent customer service

• Sound project management skills

• Strong understanding of customers and market dynamic