Customer Service Specialist (Japanese Speaker)

Danaher Corporation; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A global life sciences company in Singapore seeks a Customer Service Specialist to handle customer inquiries primarily in Japanese and English. This hybrid role involves managing orders and addressing customer complaints. The ideal candidate has a customer-centric mindset and strong multitasking abilities. Experience in science is a plus but not mandatory. Join us to contribute to impactful scientific advancements.

Qualifications

• Customer centric mindset is crucial for this position.
• Ability to handle customer objections whilst showing empathy.
• Takes ownership and initiative to handle customer concerns.

Responsibilities

• Handle queries regarding delivery dates, stock availability, and documentation.
• Process and manage orders for Japanese distributor partners.
• Manage inbound contacts via phone, email, and live chat.
• Address complaints and escalated customer cases.

Skills

Fluent in Japanese

Fluent in English

Customer-centric mindset

Ability to multitask

Empathy

Job description

For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.

We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward.

The Customer Service Specialist is responsible for ensuring that our customers’ queries are handled professionally and orders are placed within the expected deadlines.

This position reports to the Mission Prep Manager and is part of the Mission Prep department located in Singapore and will be hybrid. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.

In this role, you will have the opportunity to:

• Handle APAC including Japan end customers/distributors' queries on a wide range of topics including but not limited to delivery dates, stock availability, documentation and quotes.
• Process and manage orders for our Japanese distributor partners.
• Manage inbound contacts via 3 channels including phone, email and live chat.
• Deal with all hypercare situations including dealing with complaints and escalated customer cases.
• Own each case from start to finish to ensure the customer is well informed at all stages of their experience.

The essential requirements of the job include:

• Fluent in Japanese and English.
• Customer centric mindset with tNPS being a core KPI.
• Takes ownership and initiative to handle customer concerns.
• Can handle customer objections whilst showing empathy.
• Ability to multitask, prioritize and meet deadlines.

It would be a plus if you also possess previous experience in:

• A background in science would be helpful but is not necessary.

At Abcam, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Abcam can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.