Customer Service Specialist [Higher Education | Office Hours | East]

TDCX; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore seeks a dedicated individual for an onsite customer service role in Bedok. Candidates should have at least 3 years in the industry, strong bilingual skills, and proficiency in MS Office. This role focuses on delivering exceptional customer experiences and fostering loyalty while supporting multiple platforms. The position requires adaptability in a fast-paced environment and a positive mindset.

Benefits

Monthly KPI Incentive

Training period with certification

Qualifications

• At least 3 years of experience in the Customer Service industry.
• Strong command of spoken and written English.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Deliver excellent service across different platforms.
• Identify and address customer's needs effectively.
• Contribute to internal processes for enhancing customer satisfaction.

Skills

Customer handling skills

Bilingual communication

Time management

Education

Diploma or GCE 'O' Level

Tools

MS Office applications

Job description

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.