Customer Service Specialist (Fuel Logistics)

AsBAA Discovery; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aviation industry is seeking a Customer Service Specialist in Fuel Logistics to manage fuel arrangements for scheduled and ad-hoc flights. The ideal candidate will have excellent interpersonal and customer service skills, with a diploma or degree in Aviation preferred. This entry-level position requires coordination with various departments and the ability to manage customer requests efficiently in a fast-paced environment.

Qualifications

• 2+ years’ work experience preferred within aviation, call center, or tourism industry.
• Strong team player with excellent customer service skills.
• Proficiency in MS Excel and strong English communication skills.

Responsibilities

• Arrange fuel for customers and manage order processes.
• Coordinate with credit control and ensure compliance with credit limits.
• Respond to pricing requests and facilitate fuel carnet issuance.

Skills

Interpersonal Skills

Customer Service Skills

Commercial Awareness

Professional Telephone Manner

Problem Solving

Initiative

Teamwork

Attention to Detail

Education

Diploma/Degree in Aviation

Tools

MS Excel

Outlook

Oracle Systems

Job description

Customer Service Specialist (Fuel Logistics)

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Key Responsibilities

• Arrange fuel for customers worldwide (scheduled and ad-hoc flights), key in PO’s and forward to appropriate airport contacts or suppliers
• Co-ordinate with Credit Control Department to ensure customers do not exceed their credit limits
• Update formula database with correct information and post pricing onto the system
• Respond to and expedite incoming pricing requests for ad-hoc fueling
• Facilitate customer requests for fuel carnets and issue them upon approval
• Actively promote complimentary products and services
  
  

Background And Skills

• Candidate with likely in excess of 2 years’ work experience, preferably within the aviation/ call center/ tourism industry
• Fresh diploma/degree graduates from the Aviation field
• A strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
• Great attitude, work ethic and willingness to learn
• Effective and professional telephone manner, commercial awareness and sound business judgment
• Ability to anticipate issues, work well under pressure and to priorities effectively
• Ability to deal with the unexpected situation, show initiative and work alone at times if required
• Proficient in MS Excel and Outlook
• Experience in Oracle systems
• Excellent English communication skills (written and verbal)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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