Customer Service Specialist (Beauty & Aesthetics Industry)

IVI MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medical clinic in Singapore is seeking a Customer Support specialist to manage communications, schedule appointments, and assist patients with inquiries. The ideal candidate should have experience in the beauty or wellness industry, possess strong communication skills, and be adept in using CRM systems. This role offers a five-day workweek with specific hours and days off.

Qualifications

• Experience in the Beauty, Wellness, or Aesthetic industry is a MUST.
• Proven customer support experience or experience in beauty services industry.

Responsibilities

• Manage incoming calls, messages, and inquiries across all communication channels.
• Collaborate with the operation team to address customer queries.
• Keep records of customer interactions and process customer accounts.

Skills

Customer support experience

Strong messaging and phone handling skills

Active listening

Communication skills

Presentation skills

Tools

CRM systems

Job description

Key Responsibilities:

•Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

•Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

•Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

•Collaborate with the operation team to ensure customer queries are addressed.

•Maintain patient confidentiality and adhere to data protection regulations.

•Keep records of customer interactions, process customer accounts, and file documents.

•Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

•5 working days week; 10AM -7PM

•2 x Weekdays off

•Experience in Beauty, Wellness or Aesthetic industry is a MUST

•Proven customer support experience or experience in beauty services industry.

•Strong messaging and phone handling skills and active listening.

•Familiarity with CRM systems and practices.

•Excellent communication and presentation skills.