Customer Service Specialist (Banking Sector Client - Call Centre)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in the banking sector is seeking enthusiastic individuals for a non-sales role focused on customer service. This position involves handling inbound calls to assist customers with account servicing, product inquiries, and ensuring compliance with banking standards. Candidates will receive comprehensive training to excel in their roles, fostering a supportive environment for personal and professional growth. If you possess a positive attitude, excellent communication skills, and a passion for delivering exceptional service, this opportunity is perfect for you. Join a dynamic team that values your contributions and offers a chance to thrive in a fast-paced environment.

Qualifications

• Fresh graduates are encouraged to apply, with a degree or diploma preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Handle inbound calls for bank account servicing and inquiries.
• Ensure compliance and confidentiality in customer transactions.

Skills

Customer Service

Communication Skills

Analytical Skills

Positive Mindset

Attention to Detail

Education

Degree or Diploma in any discipline

Tools

MS Office

Job description

(Shortlisted Candidates Will Be Working For The Banking Sector Client): This Is A Non-Sales Role***

- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - [phone] | EA License No. 24C2333 EA Personnel No. R23114521)

Shift Timings (Choose 1 Option):

Option #1: Weekends Shift

Working Hours: 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours: 8.5 working hours between 7 am to 10 pm + 1-hour meal break in between

Rest Day and Off Day: Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9 am-6.30 pm/Tues OFF/Wed 9 am-6.30 pm/Thurs 9 am-6.30 pm/Fri 9 am-6.30 pm/SAT OFF/Sun 9 am-6.30 pm

- Week 2: Mon 12.30 pm-10 pm/Tues 12.30 pm-10 pm/Wed OFF/Thurs 12.30 pm-10 pm/Fri 12.30 pm-10 pm/Sat 12.30 pm-10 pm/Sun OFF

- Week 3: Mon 2.30 pm-12 am/Tues 2.30 pm-12 am/Wed 2.30 pm-12 am/Thurs OFF/Fri 11 pm-8 pm/Sat OFF/Sun 2.30 pm-12 am

- Week 4: Mon 3.30 pm-1 am/Tues 3.30 pm-1 am/Wed 3.30 pm-1 am/Thurs 3.30 pm-1 am/Fri OFF/Sat 11 pm-8 am/Sun OFF

Job Description (Non-Sales Role)

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries.

Fulfillment follow through on case handling and with customers.

Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information.

Job Requirements

• Degree/ Diploma in any discipline.

• Fresh graduates are encouraged to apply.

• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass an On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.