Customer Service Specialist

Yuzhi Business Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A thriving company in Singapore seeks a passionate Customer Service Specialist to enhance customer relations. The role involves engaging with customers across various platforms, addressing inquiries, and contributing to product optimization. Preference will be given to candidates with strong communication skills, particularly in Mandarin, and a background in customer service. The position offers competitive remuneration and opportunities for personal growth in a diverse and inclusive environment.

Benefits

Competitive remuneration

Opportunities for talent development

Commitment to diversity and inclusion

Qualifications

• Prior customer service experience preferred.
• Proficient in Mandarin for communication with Mandarin-speaking clients.
• Familiar with Southeast Asian dressing habits.

Responsibilities

• Reply to customer inquiries on various platforms.
• Record FAQs and improve response processes.
• Handle abnormal orders and maintain customer relationships.
• Learn product attributes to boost conversion rates.
• Conduct qualitative research to optimize products and services.

Skills

Strong written communication

Interpersonal communication

Customer service experience

Document organization

Learning agility

Social media familiarity

Education

English major preferred

Job description

KUOSE believes that one's sense of style is an expression of their inner feelings. Through our designed products and created fashion images, we attract customers who share the same feelings of warmth, peace, and quality.

Currently, KUOSE is expanding into the Korean, Japanese, and Southeast Asian markets through online networks. We have established Kuose.com, and after its launch in Korea, we received an enthusiastic response with over 20,000 Instagram followers within two months. Currently, our social media platforms, including Instagram and Facebook, have exceeded 500,000 followers. We are seeking passionate individuals to join us, particularly those with a keen interest in the aforementioned markets.

You can learn more about our company and brand through the following overseas websites and social media accounts:

https://kuose.com

Position: Customer Service Specialist

Job Responsibilities:

1. Be responsible for replying to customer questions on channels such as Facebook, Instagram, internal platforms, and email, solving the problems reported by providing exceptional service.
2. Record frequently asked questions by customers, sort out systematic reply processes and frequently used scripts to improve response efficiency.
3. Deal with customer's abnormal orders daily, provide feedback, and maintain customer relationships.
4. Proactively learn about the product attributes of the company's clothing, such as fabric, size, and structure, to increase customer conversion rate.
5. Coordinate with the company's requirements to conduct periodic qualitative research on customers, and feedback the collected and summarized information to the department head to promote product and service optimization and improve the overall user experience.

Job Requirements:

1. Priority given to English majors who can communicate in Chinese-English, strong written and interpersonal communication skills, prior customer service experience preferred.
2. Passion for customer service, responsible, patient, and meticulous, with excellent teamwork and obedience to work arrangements.
3. Familiar with various social platforms and dressing habits of Southeast Asian customers.
4. Good at collecting and organizing documents, able to learn new knowledge quickly.
5. Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.

Working hours:

9:00 am to 6:00 pm (Company on-site office).

Your resting days: 2 days per week (depending on the team's monthly schedule)

Location:

alice@mediapolis（29 Media Circle Singapore 138565）

We offer:

1. Competitive remuneration (Salary range is S$3,000-3,600 per month). Salary for experienced candidates will be determined based on interview performance.
2. We value talent development. KUOSE considers talent as the foundation for company growth, cherishes every employee, and hopes that they can unleash their potential, experience personal growth, and gain recognition of their value. We provide opportunities for all talents to explore new projects and support their progress.
3. We are committed to diversity and inclusion. To better serve our customers in multilingual markets such as Malaysia and Singapore, we welcome applicants with Malay language skills and cultural understanding. KUOSE is dedicated to building a diverse team that represents different backgrounds and voices, creating a better working environment for everyone. We invite relevant experienced candidates to submit their resumes and contact us.