Customer Service Specialist

Infosys BPM Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in the logistics sector seeks an Order Management Coordinator to enhance customer delivery performance. The role involves managing orders, facilitating customer communications, and adapting processes to meet customer needs. Ideal candidates will hold a diploma and have at least 2 years of experience in order management, with a preference for candidates from the aerospace industry.

Qualifications

• Diploma graduate and above required.
• 2 years experience in Order management/fulfillment.
• Experience in Aerospace repair preferred.

Responsibilities

• Provide summary views of customer's open order book and project delivery performance.
• Monitor order delivery status and initiate exchanges as needed.
• Attend and lead customer calls with preparedness on inquiries.

Skills

Order management

Problem articulation

Customer communication

Supply Chain coordination

Education

Diploma or higher

Job description

• Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).

• Proactively provide status on delayed orders with reasons.

• Require working with Honeywell site Supply Chain resources to confirm reasons for delay.

• Required to work through feasibility of customer order expedite requests.

• Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.

• Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA

• Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

• Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

Job Requirements:

• Diploma Graduate and above

• 2 year experience in Order management/fulfillment

• Experience in Repair on Aerospace industry is preferred

• Work Timing: 7.30am to 4.30pm

• Work days: Monday to Friday + Alternate Saturday

• Work Location: Gul Circle(Joon Koon)