Customer Service Specialist

i9 Sports - Mountain View, CA

Singapore

SGD 60,000 - 80,000

Job description

Position Summary

The Customer Service Specialist (CSS) is accountable for providing an excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as the Account Management team and the Operational teams within the organization. He or she will interact directly with clients under the guidance of and in accordance with the company’s procedures.

Key Responsibilities

Build strong relationships with customers.
Monthly commitment of 6- or 12-month rolling forecast back to customer.
Work with internal teams and customers on order planning and execution by:

Providing visibility for incoming wafers.
Providing instructions to execute orders and coordinating the priorities of orders.
Providing WIP status, ship-out plan, and finished goods information to customers.
Arranging customer wafers to fulfill Forecast / AOP / Customer Shipment requirements.

Maintain pricing and sales order creation for billing and shipment.

Brief internal team on changes in flow/process/customer requirements after understanding customers' specifications.

Coordinate any customer returned materials and work with the relevant department on material disposition.

Attend to customer inquiries and complaints.

Work with IT to develop reports as per customer’s requirements and maintain the quality of these reports.

Host Customer Visits and Quarterly Business Review meetings.

Perform any other tasks relevant to support customer requirements.

Perform any other duties assigned by Supervisor or Manager from time to time.

Requirements

Degree in Engineering, Business Administration, Marketing Management, or similar discipline.
Work experience in OSAT or Semiconductor Industry is a plus.
Able to bridge between and coordinate with customers and internal engineering, logistics, sales, and planning teams.
Possess strong analysis, problem-solving, communication, and interpersonal skills.
Ability to work under pressure in a very dynamic environment.