Customer Service Specialist

TY INNOVATIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service company in Singapore is seeking a Customer Service Representative to handle inquiries, troubleshoot issues, and maintain customer relationships. Ideal candidates possess excellent communication skills, problem-solving abilities, and the capacity to work independently or in a team. This role involves scheduling service, preparing quotes, and ensuring customer satisfaction.

Qualifications

• Able to speak proficiently in different languages.
• Ability to work independently and as part of a team.

Responsibilities

• Support customer inquiries and troubleshoot complaints.
• Schedule arrangements for after sale servicing.
• Build and maintain good relationships with customers.

Skills

Excellent communication skills

Strong problem-solving skills

Interpersonal skills

Analytical skills

Job description

Job Scope:

- Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
- Schedule arrangement for after sale servicing works & follow up through reminder calls or email
- Review the service/maintenance reports and verify all findings, risks and recommendations
- Respond to customer inquiries on repairs, spare parts, and other services
- Offering and sales of repairs, retrofits & spare parts
- Provide prices and prepare quotes for customers
- Update and maintain accurate records of customer interactions / databases
- Proactively monitor customer’s orders and resolve issues before it becomes critical
- Work collaboratively with other internal departments to deliver customer’s request(s)
- Build, maintain good relationship with our customers to ensure high customer satisfaction

Job Requirements:

- Excellent communication and interpersonal skills (Able to speak proficiently in different language)
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team