Customer Service Specialist

Zuellig Pharma Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Specialist to enhance business performance and customer service. In this dynamic role, you will prepare financial reports, monitor key performance indicators, and ensure timely order fulfillment while collaborating with various internal teams. Your expertise in supply chain management and exceptional communication skills will be vital in addressing client needs and improving operational efficiency. If you are a proactive problem-solver with a passion for logistics and operations, this opportunity offers a chance to make a significant impact in a supportive and innovative environment.

Qualifications

• Minimum two years of experience in an operational/3PL environment.
• Proficiency in MS Office 365 and SAP modules is preferred.

Responsibilities

• Prepare financial performance and represent the company in client reviews.
• Monitor KPIs and ensure timely order processing and billing.

Skills

Customer Service Skills

Problem-Solving Ability

Interpersonal Skills

Communication Skills

Education

Diploma/Degree in Supply Chain and Logistics Management

Degree in Operations Management

Degree in Engineering (Industrial Engineering preferred)

Tools

SAP (MM, SD, PP modules)

MS Office 365 (Excel, PowerPoint)

Job description

Job Responsibilities:

1. Business & Operations Performance

• Prepare the financial performance of the programs assigned.
• Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

• Work closely with other internal stakeholders to provide quality, pro-active communication to clients’ queries.

3. Operations

• Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients’ service level and performance.

4. Order Fulfilment

• Ensure all orders are processed timely.
• Liaise with freight forwarders to ensure shipment are picked up on time from the regional hub.

5. Billing

• Responsible for the timely and accurate billing to clients for service performed.

6. Projects

• Participate in any projects as assigned by Program Manager from time to time.

Job Requirements:

• Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
• At least two (2) years in an operational/ 3PL environment.
• Experience in the following SAP modules would be preferred - Material Master (MM) / Sales and Distribution (SD) / Production and Planning (PP)
• Excellent customer service skills.
• High level of proficiency in MS Office 365 especially in Excel and Powerpoint.
• Strong problem-solving ability.
• Great team player with strong interpersonal and communication skills.
• Excellent interpersonal and communication skills to both internal and external stakeholders.