Customer Service Specialist

Coca-Cola HBC; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the beverage industry is seeking a Customer Service Specialist to enhance customer engagement and order fulfillment. This role involves managing sales orders, handling customer complaints, and ensuring timely delivery. The ideal candidate will have a Bachelor’s degree and relevant experience in customer service or supply chain management.

Benefits

37.5-hour work week

$90 quarterly allowance for Coca Cola products

18 days annual leave

Medical and Dental coverage - $400/year

Two-way transportation provided

Qualifications

• 3-5 years experience in Manufacturing, Customer Service, or Supply Chain roles.
• Knowledge of demand and order management.

Responsibilities

• Process sales orders and forecasts via E-Supply Chain and SAP.
• Log, acknowledge, and investigate customer complaints within 24 hours.
• Ensure shipment documentation is complete and manage bookings.

Skills

Customer Service

Demand Management

Order Management

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Supply Chain

Tools

MS Excel

Access/SQL

SAP

Job description

Customer Service Specialist

Location: Tuas, Singapore

Note: Due to Singapore statutory regulations, we will prioritize applicants who have the current right to work in Singapore and do not require Coca-Cola's sponsorship for a visa.

Company Benefits:

• 37.5-hour work week (additional hours paid as OT)
• $90 quarterly allowance for Coca Cola products
• 18 days annual leave
• Medical and Dental coverage - $400/year
• Medical & Dental coverage for self and dependents
• Two-way transportation provided
• Work hours: Morning shifts (7:30am – 4pm) or (9am – 5:30pm)

Pacific Refreshments Pte Ltd (The Coca-Cola Company) is a strategic concentrate manufacturing plant in Asia, supporting ASEAN, South Pacific, and Southwest Asia regions. We've expanded our capacity and are on a digital transformation journey to lead in digital innovation.

Pacific Refreshments Pte Ltd was awarded the ‘2020 HR Asia Best Companies to Work For’.

Job Summary:

This key role in CPS Singapore focuses on customer engagement and order fulfillment, working closely with Business Units and Bottlers to understand market trends, manage demand, and ensure on-time delivery. The role advocates for the customer, representing their voice to improve satisfaction.

Responsibilities:

1. Demand and Order Management: Process sales orders and forecasts via E-Supply Chain and SAP, manage the order cycle, and improve forecast accuracy through collaborative planning with BU and Bottlers.
2. Sales & Operations Planning (S&OP) and Customer Service Review: Conduct regular customer visits in the South Pacific and ASEAN regions.
3. Complaint Handling: Log, acknowledge, and investigate customer complaints within 24 hours, coordinate corrective actions, and analyze trends to enhance customer satisfaction.
4. Logistics and Documentation: Ensure shipment documentation is complete, manage shipment triggers and container bookings.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Supply Chain, or related fields
• 3-5 years experience in Manufacturing, Customer Service, or Supply Chain roles, with knowledge of demand and order management
• Proficiency in MS Excel, Access/SQL, and SAP Query is advantageous