Customer Service Specialist

Pasona Singapore Pte. Ltd.; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A customer service provider in the hospitality sector is seeking a Customer Service Executive to manage inbound member calls and facilitate hotel reservations. This full-time position offers the flexibility to work from home after probation, following Japan hours. The ideal candidate should have a diploma, excellent communication skills, and fluency in both English and Japanese.

Benefits

Work from home flexibility

Qualifications

• 1 year of relevant work experience is preferred.
• Experience with travel reservation systems is an advantage.

Responsibilities

• Handle inbound calls within corporate service levels.
• Assist customers in vacation planning and worldwide hotel reservations.
• Answer customer enquiries and resolve customer care issues.
• Optimize booking opportunities and promote member retention and loyalty.
• Respond to emails with accuracy and clarity.

Skills

Excellent telephone etiquette

Good written and verbal communication skills

Ability to multi-task and work independently

Experience with travel reservation systems

Fluency in English

Fluency in Japanese

Education

Diploma or higher

Job description

*You can work from home fully after probation*

- This job will follow Japan hours, Office hours and fully Work from Home

■Job Description:

The Customer Service Executive will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.

➤ Handle inbound calls within corporate service levels

➤ Assist customers in vacation planning and worldwide hotel reservations

➤ Answer customer enquiries and resolve customer care issues

➤ Optimize booking opportunities and promote member retention and loyalty

➤ Respond to emails with accuracy, clarity, and a customer-friendly manner

➤ Work cross-functionally with other departments to ensure business needs are addressed and member satisfaction is achieved

➤ Candidate must possess at least a Diploma or higher

➤ 1 year of relevant work experience is preferred

➤ Excellent telephone etiquette, and good written and verbal communication skills

➤ Experience with travel reservation systems is an advantage

➤ Ability to multi-task and work independently with minimal supervision

➤ Languages: English for internal communication; Japanese for communicating with Japanese-speaking guests/clients overseas or in Japan

Interested applicants, please send your resume to [e-mail] with the subject "Job Application for (Japanese speaking) Membership Advisor - TK" addressed to Tiffany Koh (R1104633).

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EA License No: 90C4069

R1104633

Koh Jia Wen

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Hospitality, Hotels and Motels, and Travel Arrangements