Customer Service Specialist

CLARIDEN GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an administrative professional to manage client inquiries and support the team with various HR and office tasks. This role involves ensuring exceptional client service, managing registration processes, and assisting with organizational tasks, all within a dynamic and supportive work culture.

Benefits

Competitive remuneration package

Learning & development opportunities

Collaborative work culture

Qualifications

• Strong coordination, time management, and organizational skills.
• Proven ability to multitask and manage competing priorities effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for client inquiries.
• Lead the end-to-end participant registration process.
• Assist with HR-related tasks like candidate screening and interview scheduling.

Skills

Coordination

Time Management

Organizational Skills

Communication

Multitasking

Self-motivation

Tools

MS Office

Google Workspace

Job description

Job Responsibilities

· Serve as the first point of contact for client inquiries via email, live chat, phone, social media, and other communication channels

· Lead and manage the end-to-end participant registration process, ensuring accuracy and efficiency

· Follow up on invoices and payments through phone calls and emails

· Handle vendor forms and other client-required documentation in a timely manner

· Deliver exceptional customer service and maintain a positive client experience at all times

· Raise payment requests for company expenses and assist with tracking and managing company accounts

· Oversee office administration, including procurement and inventory of office and pantry supplies

· Provide comprehensive administrative support to Management, team members, and office operations

· Assist with HR-related tasks such as candidate screening, interview scheduling, and HR documentation

· Monitor and manage customer reviews and report on customer feedback to help improve service standards

· Maintain and update LMS systems and databases with accurate invoice details and client records

· Take ownership of special projects on an ad-hoc basis, such as improving the registration system, updating the company website, or streamlining workflows

Career with Clariden Global

· Competitive remuneration package

· Learning & development opportunities to gain industry insights and stay ahead in a dynamic business environment

· A young, vibrant, and collaborative work culture driven by high performance and mutual support

Qualifications

· Strong coordination, time management, and organizational skills

· Proven ability to multitask and manage competing priorities effectively

· Excellent written and verbal communication skills

· Self-motivated, independent, and able to thrive in a team-oriented environment

· Eagerness to grow in a fast-paced and evolving organization

· Familiarity with MS Office and digital tools (e.g. Google Workspace)