Customer Service Specialist

United Microelectronics Corporation (Singapore Branch); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading semiconductor company in Singapore is looking for a Logistics Coordinator to manage customer inquiries and logistics processes. The ideal candidate should have a Bachelor's degree, at least 3 years of relevant experience, and strong communication skills. This role offers the opportunity to facilitate logistics support during customer interactions and ensure accurate order management.

Qualifications

• Minimum of 3 years of relevant working experience in the semiconductor field.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Manage and reconcile customer purchase orders.
• Facilitate logistics communications between UMC and customers.
• Provide logistics support during customer visits.
• Handle logistics processes from customer complaints to issuance of credit memos.

Skills

Good communication skills

Proficiency in Microsoft Office

Education

Bachelor's degree in Engineering, Business Administration, or a related field

Job description

Key responsibilities:

• Act as the primary point of contact for customer inquiries, requests, and issues related to logistics.

• Manage and reconcile customer purchase orders with deliveries, ensuring accuracy and timeliness.

• Facilitate logistics-related communications and requests between UMC and customers.

• Provide logistics support during customer visits and meetings with UMC.

• Handle logistics processes from customer complaints to the issuance of credit memos.

Requirements:

• Bachelor's degree in Engineering, Business Administration, or a related field.

• Minimum of 3 years of relevant working experience in semiconductor field.

• Possess good communication skills.

• Proficiency in computer skills, including Microsoft Office software.