CUSTOMER SERVICE SPECIALIST

JIA LE TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service company in Singapore is seeking an experienced professional to manage customer service and salon operations. The role requires expertise in beauty treatments and exceptional sales skills to build long-term customer relationships. Candidates should be well-groomed and possess a positive attitude towards learning in a dynamic environment. This position provides an opportunity to achieve sales targets while ensuring high service standards.

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Responsibilities

• Manage the company customer service, consultants, and beauticians.
• Conduct sales pitch to customers and convert them into long-term clients.
• Achieve and exceed sales targets, stay updated on beauty industry developments.
• Promote company beauty services and maintain after-sales relationships.

Skills

Customer service management

Sales techniques

Team motivation

Beauty treatment knowledge

Job description

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirements

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.