Customer Service Specialist

HR FOCUS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international company in high vacuum solutions seeks an experienced Operations professional based in Ang Mo Kio, Singapore. The role includes order management and logistics coordination. Candidates should have at least 8 years of operational experience, proficiency in ERP systems, and strong skills in Microsoft Office. This position offers a salary range of $3500 - $3800 with benefits such as AWS and an annual variable bonus.

Benefits

Transport allowance

AWS

Yearly variable bonus

Qualifications

• Minimum 8 years of experience in operational multi-functional process environment.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Order entry into ERP system for customers’ purchase order sales/service orders.
• Work with Logistics / Customer Operations Team for shipping and distribution.
• Ensure timely invoicing to customer in compliance with IncoTerms.

Skills

Good working knowledge of ERP systems

Proficiency in Microsoft Office

Team player with problem-solving ability

Good written and oral communication skills

Intermediate level of Excel

Education

Diploma/Bachelor Degree in Business Administration/Marketing/Supply Chain

Job description

An international company in high vacuum solution.

Location: Ang Mo Kio

Working Hours: Mon to Fri, 8.30am to 5.30pm

Salary Range: $3500 - $3800 with transport allowance

Benefits: AWS and yearly variable bonus

Responsibilities

• Order entry into ERP system for customers’ purchase order sales/service orders
• Transact, monitor and tracks customer order changes and requirements to the specific order(s)
• Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders.
• Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
• Ensure wholesome and complete order history in compliance to audit and filing retrieval.
• Act as a liaison between Operations and Customers to determine and shipping requirements
• Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management.
• Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks
• Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization
• Any other duties as required on project or necessity basis from superior
  
  

Requirements

• Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies.
• Minimum 8 years of experience in operational multi-functional process environment.
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator)
• Must be proficient in intermediate level of Excel
• Good written and oral communication skills
• Team player with good problem solving ability
  
  

Agent ID: 1439055

Lic No: 13C6829