Customer Service Senior Executive / Executive

LSH Industrial Solutions Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading safety and health products distributor in Singapore is seeking a Customer Service Senior Executive. This role involves managing customer inquiries, fostering relationships, and supporting sales efforts. The ideal candidate will have a passion for customer service and the ability to multitask in a dynamic environment, with a minimum qualification of a Diploma or GCE 'O'/'N' Level. Previous experience in B2B sales is an advantage.

Qualifications

• Minimum qualification of a Diploma or GCE 'O'/'N' Level preferred.
• Previous experience in a customer service role, particularly in B2B sales, is an advantage.
• Familiarity with customer service software and CRM systems is essential.

Responsibilities

• Respond promptly to customer inquiries via email and phone calls.
• Follow up with customers to identify new sales opportunities.
• Manage order processing and keep customers updated on order status.
• Collaborate with teams to ensure smooth order fulfillment.

Skills

Customer-focused

Interpersonal skills

Communication skills

Multitasking

Education

Diploma or GCE 'O'/ 'N' Level

Tools

CRM systems

Microsoft Office (Excel, Word)

Job description

Customer Service Senior Executive / Executive

We, a leading safety and health products distributor is currently seeking candidates for the position of Customer Service Senior Executive /Executive. The Customer Service Senior Executive / Executive plays a crucial role in ensuring customer satisfaction by handling inquiries, resolving issues, and providing a seamless experience for customers. This position involves a mix of communication, problem-solving, and administrative tasks aimed at maintaining positive relationships with customers and supporting the overall sales and service efforts of the company.

Key Responsibilities:

1. Customer Inquiries and Support

• Respond promptly to customer inquiries via email and phone calls

• Provide accurate information regarding products, services, pricing, and promotions.

2. Sales & Opportunities

• Follow up with customers regularly to identify and capitalise on new sales opportunities through proactive phone calls.

• Identify and suggest potential sales opportunities during customer interactions, including upselling or cross-selling relevant products or services.

3. Order Processing

• Prepare, monitor, and follow-up on quotations and customer orders to ensure timely and accurate processing.

• Update customers on order status, delivery timelines, or any potential delays.

4. Product Knowledge

• Keep up to date with product/service offerings, and processes to provide accurate information to customers.

5. Customer Retention

• Foster strong, long-term relationships with customers by providing excellent service and support.

• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.

6. Collaboration with Teams

• Work closely with sales, logistics, and other departments to ensure smooth order fulfillment and issue resolution.

• Collaborate with other team members to achieve performance goals and improve service quality.

7. Documentation and Record-Keeping

• Maintain proper documentation and records to ensure easy access to customer and order-related information.

• Update CRM systems or databases with relevant customer information.

8. Ad-hoc Duties

• Perform other ad-hoc duties as assigned to ensure smooth day-to-day operations.

Required Skills & Qualifications:

1. Educational Background

• Minimum qualification of a Diploma or GCE “O”/“N” Level. Engineering or Business-related fields preferred.

2. Experience

• Previous experience in a customer service role, particularly in B2B sales, is an advantage.

3. Technical Skills

• Familiarity with customer service software, CRM systems, and Microsoft Office (Excel, Word).

4. Other Skills:

• Customer-focused with a passion for delivering exceptional service.

• Ability to multitask and prioritize in a fast-paced environment independently with minimal supervision.

• A team player with strong interpersonal and communication skills.

• Strong written and spoken communication skills in English.