Customer Service & Scheduling Coordinator

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Service Operation Executive to manage daily service activities and ensure a seamless experience for customers. The role combines customer service coordination, backend operations, and event support, requiring strong organizational and communication skills. Ideal candidates will have relevant diplomas in Business, Logistics, or Engineering, alongside experience in service operations.

Qualifications

• 1–3 years’ experience in service operations, customer coordination, or logistics support.
• Familiarity with scheduling tools and service tracking systems is an advantage.
• Hands-on, practical, and proactive in problem-solving.

Responsibilities

• Coordinate and schedule daily service calls and maintenance appointments.
• Manage email backend operations, including order tracking.
• Support fieldwork and assist with event setup at promotional activities.

Skills

Coordination

Communication

Customer Service

Problem Solving

Education

Diploma or professional certification in Business Administration

Diploma or professional certification in Logistics

Diploma or professional certification in Engineering

Tools

Scheduling tools

Service tracking systems

ERP software

Job description

We are seeking a Service Operation Executive to manage and support our client's daily service activities, ensuring a smooth and efficient experience for customers and internal teams. This hands-on role combines customer coordination, backend operations, and event support. If you are organised, detail-oriented, and thrive in a dynamic environment, we’d like to meet you!

Key Responsibilities

Customer Service & Scheduling

• Coordinate and schedule daily service calls, installations, repairs, and maintenance appointments
• Act as the main point of contact for customers on service-related matters

E-commerce & Order Processing

• Manage Emall backend operations, including order tracking and status updates
• Collaborate with internal teams to ensure accurate and timely order fulfilment

Operations & Administrative Support

• Perform administrative tasks such as data entry, filing, and service progress tracking
• Support service workflows and operational processes

Showroom & Event Support

• Operate the mobile showroom and assist with event setup/teardown at roadshows, exhibitions, and promotional events

Technical Support & Rework Management

• Support after-sales processes including rework management
• Liaise with technicians and logistics teams for product servicing

Requirements

• Diploma or professional certification in Business Administration, Logistics, Engineering, or related field
• 1–3 years’ experience in service operations, customer coordination, or logistics support
• Familiarity with scheduling tools, service tracking systems, or ERP software is an advantage
• Strong coordination, communication, and customer service skills
• Able to manage multiple tasks in a fast-paced, dynamic environment
• Hands-on, practical, and proactive in problem-solving
• Willingness to support fieldwork and off-site events occasionally

How to Apply:Apply via MyCareersFuture. Only shortlisted applicants will be contacted.

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Internal Ref: VF – JO 26482

Wong Chin Lam (Reg No.: R1764907) BGC Group Pte Ltd (Outsourcing) EA 05C3053