Customer Service & Sales Manager

WONDERLIT EDUCATION CENTRE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic education center in Singapore is seeking a sales and customer-oriented individual to join the team. Responsibilities include promoting programs, recruiting students, and providing excellent customer service. Ideal candidates will have a diploma in sales and marketing, a minimum of 2 years' experience, and proficiency in English and Chinese. This role requires weekend availability and offers a collaborative working environment.

Qualifications

• At least 2 years of proven track record in sales and customer service.
• Familiarity with Chinese social media platforms is required.
• Ability to work weekends is necessary.

Responsibilities

• Promote programmes and recruit new students.
• Develop relationships with parents and ensure excellent customer experience.
• Support parents with trial lessons and fee payments.

Skills

Sales and customer service

Organizational skills

Collaboration

Multitasking

Proficiency in English and Chinese

Education

Diploma in Sales and Marketing

Tools

Microsoft Office

Photoshop

Illustrator

Job description

Wonderlit is seeking a dynamic and outstanding sales and customer-oriented individual to join its team.

Roles & Responsibilities

• Promote Wonderlit programmes and recruit new students through emails, calls, follow-ups of online enquires such as website and social media, in-person studio visits, campaigns, open houses and information sessions.
• Develop good rapport and long-term relationships with parents of prospective students by providing excellent customer experience in all interactions, committing to the required professional service level.
• Provide accurate and prompt information on Wonderlit programmes and curriculum to parents of existing and prospective students.
• Support parents of existing and prospective students on trial and make up lessons, fee payments etc.
• Channel all customer feedback to management and follow-up on complaints and issues, if any.
• Establish and develop new contacts and sales leads to meet or exceed the studio’s monthly enrolment targets, working closely with Marketing on recruitment campaigns and activities.
• Understand competition and trends in the education industry to develop sales strategies and initiatives.
• Maintain student CRM or database through regular updates into designated parent app.
• Maintain the appearance and housekeeping of the front-of-house area and the studio in general.
• Check-in for students to classes at the studio.
• Take ownership of any assigned ad-hoc duties, tasks and projects.
• Be an ambassador for Wonderlit at all times in interacting with parents and other external stakeholders.

Required Qualifications & Experience

• A Diploma in Sales and Marketing or related field.
• At least 2 years of proven track record in sales and customer service, preferably in the education field.
• Good command of English and Chinese, both spoken and written.
• Familiarity with Chinese social media and platforms including Weibo, Wechat and Little Red Book.
• Organized, attention to details, able to multi-task and collaborative.
• Energetic, driven, self-motivated and love to be around children.
• Proficient in Microsoft Office, familiarity with other software (e.g. Photoshop, Illustrator) a plus.
• Must be able to work weekends (full timers are on 5-day work week).